Terms of Service

Effective date: May 3, 2026

These terms cover your use of RepairMe.ai. They're written plainly so you can actually read them. By using the site, you agree to them.

If you don't agree, please don't use the site.

Who we are

RepairMe.ai is operated by RepairMe.ai LLC in Texas, USA. You can reach us at hello@tryrepairable.com.

What the service does

RepairMe.ai helps you figure out what's wrong with a home appliance and, if you want, books a local repair pro to fix it. You answer a few questions about the appliance, our AI returns a likely cause and a recommended part, and we either match you with one of our vetted pros or surface a list of nearby repair businesses.

Your account

You can use the diagnostic tool without an account. To book a repair pro, you sign in by entering your email and verifying a 6-digit code we email you. There's no password.

You're responsible for the accuracy of what you give us — your appliance details, your address, your phone number. The repair pro is going to use that information to show up at your house.

The diagnostic tool — what it is and isn't

The AI diagnosis is a starting point, not a guarantee. We tell you what the most likely cause is and how confident we are, but appliance problems are sometimes more complicated than they look. Do not attempt repairs you're not comfortable with, especially anything involving gas, microwaves, high-voltage components, or sealed refrigerant systems. If our tool detects a possible gas leak, we'll tell you to stop and call your gas utility — please follow that guidance.

If you choose to attempt a repair yourself based on our suggestions, you do so at your own risk. We're not liable for damage to your appliance, your home, or yourself from a DIY attempt.

Booking a repair pro

When you book through us:

• You're booking time with an independent repair pro, not with RepairMe.ai. We're the platform that connects you.
• The pro is responsible for the work. They carry their own insurance and licensing where applicable.
• We share your name, email, phone, address, upcoming availability, and what you're trying to fix with the matched pro so they can do the job.
• The pricing shown at booking is an estimate based on the suggested part and typical labor for the repair. The final price is confirmed when the pro arrives and confirms the diagnosis & repair plan of the appliance in person.
• We don't charge your card at booking. You pay after the job is done.
• Cancellations require at least 24 hours' notice before your slot. After that, we treat the slot as committed and the pro's time as reserved for you.

SMS notifications

Program name: RepairMe.ai SMS Notifications.

Program description: When you book a repair through RepairMe.ai, we use SMS to keep you informed about your appointment. Messages may include booking confirmations, appointment reminders, on-the-way notifications from your pro, and updates if a slot changes. We may also use SMS to notify our internal operations team so they can confirm the booking with the pro.

Message frequency: Recurring, but tied to your bookings — typically 1 to 4 messages per booking. We don't send marketing texts.

Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan. Check with your carrier.

Carriers: Carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages.

How to get help: Reply HELP to any message for help, or email us at hello@tryrepairable.com.

How to opt out: Reply STOP to any message to unsubscribe. You will receive one final confirmation that you've been unsubscribed and won't receive further texts. To re-enroll, book a new repair or email us.

Privacy: Your mobile number and SMS information are used only to operate this program. We do not share, sell, rent, or transfer your mobile information to third parties or affiliates for marketing purposes. See our Privacy Policy for details.

Pricing and payment

The price shown at booking is an estimate. The pro will confirm the final price in person before doing the work, based on the actual diagnosis and the part required.

We currently do not collect payment information through the site. Payment is handled directly with the pro at the time of service.

Acceptable use

Don't use the site to:

• Submit fake or misleading diagnostic information.
• Try to overload, scrape, reverse-engineer, or otherwise mess with the system.
• Pretend to be someone else.
• Use the service for anything illegal.

We can suspend or terminate access to anyone who breaks these rules.

Things we don't promise

The site is provided "as is." We try hard to be accurate and useful, but:

• We don't guarantee the diagnosis is correct.
• We don't guarantee a repair pro will accept every booking, or that the pro will arrive at the exact slot you picked.
• We don't guarantee the price you'll pay matches the estimate. The pro confirms in person.
• We don't guarantee the site will always be available.

To the extent the law allows, RepairMe.ai is not liable for indirect, incidental, or consequential damages from your use of the site.

Changes to these terms

We may update these terms from time to time. The "effective date" at the top will tell you when. If a change matters a lot, we'll do our best to flag it more visibly than just bumping the date.

How to contact us

Email hello@tryrepairable.com. That's the fastest way to reach a real person.

What this document doesn't do

This is a plain-English description of how a small business operates. It is not legal advice. We are not your lawyer. If you have questions about your rights, the right person to ask is a lawyer in your state — not us.